Our Privacy Policy
Your privacy is important and its something we take seriously. The following privacy policy applies to all Candy Stripe Cloud users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us at hello@candystripecloud.com or by mail at PO Box 461, Strawberry Hills, NSW 20102, Australia.
Collection of Information
In order to use the Candy Stripe Cloud website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Candy Stripe Cloud is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website. We do not collect and store confidential financial information such as credit card numbers.
Use of Collected Information
Any details collected from Candy Stripe Cloud customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by logging into your account and updating it or by emailing us at hello@candystripecloud.com.
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Candy Stripe Cloud uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at hello@candystripecloud.com. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
Candy Stripe Cloud may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
Candy Stripe Cloud does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the Candy Stripe Cloud site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.candystripecloud.com.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to the content of this policy we will attempt to notify you of these via email using the details you have provided.
Credit Card Security
We use the eWAY Payment Gateway for online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by us or any outside party.
- All transactions are performed under a 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to our merchant account held by.
